jlhq Privacy Policy

When you register and use jlhq, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address. We also collect payment-related information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID, selfie, or proof of billing address to confirm your identity and age. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. We use cookies and similar tracking technologies to remember your preferences, maintain your login session, and improve the overall performance of the jlhq platform. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

The personal data we collect is used exclusively to deliver, maintain, and improve the services available on jlhq. We use your registration details to create and manage your account, verify your identity, and ensure you meet the minimum age requirement of 21 years as required under Philippine gaming regulations. Your payment information is used solely to process deposits, withdrawals, and to comply with anti-money laundering obligations. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. With your consent, we may also send you promotional communications about bonuses, new games, and platform features — you can opt out of these at any time. Technical and usage data helps us detect fraud, prevent unauthorised access, and continuously improve the performance and security of our platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

jlhq does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obligated to do so. If jlhq undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always notify you of any material changes to how your data is shared. We never share your data with third-party advertisers or data brokers.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping obligations. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. If you request deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records we are legally required to keep. You may contact our support team at any time to enquire about the specific retention period applicable to your data. We review our data retention practices regularly to ensure they remain proportionate and compliant.

jlhq implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations. While we take every reasonable precaution, no system is completely immune to risk, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team and we will respond within the timeframe required by applicable law. We are committed to honouring your rights promptly and transparently.

jlhq uses cookies and similar technologies to enhance your experience on our platform and to ensure it functions correctly. Essential cookies are required for the platform to operate — they maintain your login session, remember your language preferences, and keep your account secure. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to use certain features of the platform. We do not use third-party advertising cookies or share cookie data with external advertisers. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable privacy regulations in the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account, and we will update the "Last Updated" date at the top of this page. Your continued use of jlhq after any such changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we are protecting your information. If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to reach out to our support team.